Due to the current Canada Post labour dispute, please expect delays in mail delivery. Service to Sun Life Global Investments’ advisors and Clients remains our top priority.

Our Client Services team might experience longer than usual wait times.

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For questions about your SLGI Asset Management Inc. mutual funds, contact the Client Services team:

Hours: Monday to Friday, 8 a.m. – 8 p.m. ET

Phone: 1-877-344-1434
Address: SLGI Asset Management Inc., 1 York Street, Toronto, ON M5J 0B6
Email: info@sunlifeglobalinvestments.com

For questions about your benefits, savings or investments through your workplace plan, or insurance products purchased through an advisor, visit www.sunlife.ca/contactus.

 

Where can I mail mutual fund applications and forms?

Canada Post
SLGI Asset Management Inc.,
30 Adelaide Street East, Suite 1
Toronto, Ontario M5C 3G9

Courier
SLGI Asset Management Inc.,
30 Adelaide Street East, Suite 1
Toronto, Ontario M5C 3G9

Are you a mutual fund licensed advisor?

Sign in or register to our advisor site, or contact our wealth sales team at 1-877-837-7844

To learn more about Sun Life Guaranteed Investment Funds (GIFs) or when you're ready to invest, please talk with your advisor. You can also reach us at:

Toll free: 1-844-753-4437 (844-SLF-GIFS)

Email: gifs@sunlife.com

Hours: Monday to Friday, 8 a.m. - 8 p.m. ET

 

Sun Life Assurance Company of Canada
30 Adelaide Street East, Suite 1
Toronto, ON M5C 3G9

For general inquiries, call 1-877-SUN-LIFE (786-5433).

Email: servicenow@sunlife.com for general inquiries and investment renewals

Mail: Sun Life Assurance Company of Canada, 227 King Street South, Waterloo, N2J 1R2.

 

Clients can contact us directly by:

Phone: 1-877- SUN-LIFE (786-5433)

Mail: Sun Life Assurance Company of Canada, 227 King Street South, Waterloo, N2J 1R2

Please have your policy number handy when you call us. If you’re sending us a letter, be sure to include your policy number.

For more information, speak to your advisor or:

Call: 1-877- SUN-LIFE (786-5433)

Mail: Sun Life Assurance Company of Canada, 227 King Street South, Waterloo, N2J 1R2

If you’re not happy with us, we want to help. If you have a complaint, here’s how to tell us about it.

 

1. Let us or your advisor know: If you have a problem or concern about a specific transaction, contact your advisor or one of our client service representatives.

Phone:  1-877-344-1434

Email: info@sunlifeglobalinvestments.com

Mail:
SLGI Asset Management Inc.,
1 York Street,
Toronto,ON M5J 0B6

2. Ask for further review: If you’re not satisfied with the resolution, call us at 1-877-344-1434 or email us at info@sunlifeglobalinvestments.com and ask for the Problem Resolution team to get involved.

3. If you’re still not happy: If our Problem Resolution team or your advisor haven’t been able to help, our Client Advocacy team is here for you. We’ll review your concerns and the steps taken so far.

 

Share your experience with the team through this digital form.

You’ll hear from us within 2 business days. Or, if you want to send us a letter, you can mail it to us at:

1155 Metcalfe Street
Montreal H3B 2V6
Delivery code – 602E15

 

4. Option outside of Sun Life: If you’re not happy with our Client Advocacy team’s final position and would like to take your concern further, you can contact the Ombudsman for Banking Services and Investments (OBSI).

OBSI is part of the Financial Services OmbudsNetwork, a national industry-based dispute-resolution system for consumers of financial services. They deal with concerns about banking services and investments that haven’t been resolved through a company’s problem resolution process.

 

Phone: 1-888-451-4519 or 1-416-287-2877

Website: obsi.ca

Mailing address:

Ombudsman for Banking Services and Investments
20 Queen St. W., Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3

 

For Quebec residents who have complaints about life and health insurance, financial products and services, including mutual fund dealers or representatives:

Contact the Autorité des marchés financiers (AMF). The AMF is mandated by the government of Quebec to regulate the province’s financial markets and assist consumers of financial products and services. At any time, you can ask Sun Life to transfer a copy of your complaint file to the AMF. You can find information about the AMF on its website at lautorite.qc.ca.

 

Mailing address:
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
800, rue du Square-Victoria, 22 étage
C.P. 246, tour de la Bourse
Montreal (Quebec) H4Z 1G3

 

If you’re not happy with us, we want to help. If you have a complaint, here’s how to tell us about it.

 

1. Let us or your advisor know: If you have a problem or concern about a specific transaction, contact your advisor or one of our client service representatives.

Phone:  1-877-344-1434

Email: info@sunlifeglobalinvestments.com

Mail:
SLGI Asset Management Inc.,
1 York Street,
Toronto,ON M5J 0B6

2. Ask for further review: If you’re not satisfied with the resolution, call us at 1-877-344-1434 or email us at info@sunlifeglobalinvestments.com and ask for the Problem Resolution team to get involved.

3. If you’re still not happy: If our Problem Resolution team or your advisor haven’t been able to help, our Client Advocacy team is here for you. We’ll review your concerns and the steps taken so far.

 

Share your experience with the team through this digital form.

You’ll hear from us within 2 business days. Or, if you want to send us a letter, you can mail it to us at:

1155 Metcalfe Street
Montreal H3B 2V6
Delivery code – 602E15

 

4. Option outside of Sun Life: If you’re not happy with our Client Advocacy team’s final position and would like to take your concern further, contact the OmbudService for Life & Health Insurance (OLHI). The OLHI is part of the Financial Services OmbudsNetwork, a national industry-based dispute-resolution system for consumers of financial services. They can help you if you have concerns about life and health insurance products and services that haven’t been resolved through an insurance company’s problem resolution process.

 

Website: olhi.ca

Mailing address:

OmbudService for Life and Health Insurance (OLHI)

2 Bloor St. West, Suite 700

Toronto, ON M4W 3E2

 

For Quebec residents who have complaints about life and health insurance, financial products and services, including mutual fund dealers or representatives:

Contact the Autorité des marchés financiers (AMF). The AMF is mandated by the government of Quebec to regulate the province’s financial markets and assist consumers of financial products and services. At any time, you can ask Sun Life to transfer a copy of your complaint file to the AMF. You can find information about the AMF on its website at lautorite.qc.ca.

 

Mailing address:
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
800, rue du Square-Victoria, 22 étage
C.P. 246, tour de la Bourse
Montreal (Quebec) H4Z 1G3

 

For Saskatchewan residents who have complaints about insurance products, please contact the Superintendent of Insurance:

Mailing address:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority of Saskatchewan
4th Floor, 2365 Albert Street
Regina, Saskatchewan S4P 4K1

Phone: 1-306-787-6700

Fax: 1-306-787-9006

Email: fid@gov.sk.ca

Website: www.fcaa.gov.sk.ca/

 

 

Trust GICs

If you have a concern about a GIC you have with Sun Life Financial Trust, go to Sun Life Financial Trust Inc. - Problem Resolution Process.

 

If you’re not happy with us, we want to help. If you have a complaint, here’s how to tell us about it.

Insurance GICs
1. Let us or your advisor know: If you have a problem or concern about a specific transaction, contact your advisor or one of our client service representatives.

 

Phone:  1-877-SUN-LIFE (786-5433)

Mail:
Sun Life Assurance Company of Canada
PO Box 1601 Stn Waterloo
Waterloo ON N2J 4C5

 

2. Ask for further review: If you’re not satisfied with the resolution, call us at 1-877-SUN-LIFE (786-5433) and ask for the Problem Resolution team to get involved.

3. If you’re still not happy: If our Problem Resolution team or your advisor haven’t been able to help, our Client Advocacy team is here for you. We’ll review your concerns and steps taken so far.

 

Share your experience with the team through this digital form.

You’ll hear from us within 2 business days. Or, if you want to send us a letter, you can mail it to us at:

1155 Metcalfe Street
Montreal H3B 2V6
Delivery code – 602E15

 

4. Option outside of Sun Life: If you’re not happy with our Client Advocacy team’s final position and would like to take your concern further, contact the  OmbudService for Life & Health Insurance (OLHI). The OLHI is part of the Financial Services OmbudsNetwork, a national industry-based dispute-resolution system for consumers of financial services. They can help you if you have concerns about life and health insurance products and services that haven’t been resolved through an insurance company’s problem resolution process.

 

Website: olhi.ca

Mailing address:

OmbudService for Life and Health Insurance (OLHI)

2 Bloor St. West, Suite 700

Toronto, ON M4W 3E2

 

For Quebec residents who have complaints about life and health insurance, financial products and services, including mutual fund dealers or representatives:

Contact the Autorité des marchés financiers (AMF). The AMF is mandated by the government of Quebec to regulate the province’s financial markets and assist consumers of financial products and services. At any time, you can ask Sun Life to transfer a copy of your complaint file to the AMF. You can find information about the AMF on its website at lautorite.qc.ca.

 

Mailing address:
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
800, rue du Square-Victoria, 22 étage
C.P. 246, tour de la Bourse
Montreal (Quebec) H4Z 1G3

 

For Saskatchewan residents who have complaints about insurance products, please contact the Superintendent of Insurance:

Mailing address:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority of Saskatchewan
4th Floor, 2365 Albert Street
Regina, Saskatchewan S4P 4K1

Phone: 1-306-787-6700

Fax: 1-306-787-9006

Email: fid@gov.sk.ca

Website: www.fcaa.gov.sk.ca/

 

 

If you’re not happy with us, we want to help. If you have a complaint, here’s how to tell us about it.

1. Let us or your advisor know: If you have a problem or concern about a specific transaction, contact your advisor or one of our client service representatives.

Phone:  1-877-SUN-LIFE (786-5433)

Mail:
Sun Life Assurance Company of Canada
PO Box 1601 Stn Waterloo
Waterloo ON N2J 4C5

2. Ask for further review: If you’re not satisfied with the resolution, call us at 1-877-SUN-LIFE (786-5433) and ask for the Problem Resolution team to get involved.

3. If you’re still not happy: If our Problem Resolution team or your advisor haven’t been able to help, our Client Advocacy team is here for you. We’ll review your concerns and steps taken so far.

 

Share your experience with the team through this digital form.

You’ll hear from us within 2 business days. Or, if you want to send us a letter, you can mail it to us at:

1155 Metcalfe Street
Montreal H3B 2V6
Delivery code – 602E15

 

4. Option outside of Sun Life: If you’re not happy with our Client Advocacy team’s final position and would like to take your concern further, contact the  OmbudService for Life & Health Insurance (OLHI). The OLHI is part of the Financial Services OmbudsNetwork, a national industry-based dispute-resolution system for consumers of financial services. They can help you if you have concerns about life and health insurance products and services that haven’t been resolved through an insurance company’s problem resolution process.

 

Website: olhi.ca

Mailing address:

OmbudService for Life and Health Insurance (OLHI)

2 Bloor St. West, Suite 700

Toronto, ON M4W 3E2

 

For Quebec residents who have complaints about life and health insurance, financial products and services, including mutual fund dealers or representatives:

Contact the Autorité des marchés financiers (AMF). The AMF is mandated by the government of Quebec to regulate the province’s financial markets and assist consumers of financial products and services. At any time, you can ask Sun Life to transfer a copy of your complaint file to the AMF. You can find information about the AMF on its website at lautorite.qc.ca.

 

Mailing address:
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
800, rue du Square-Victoria, 22 étage
C.P. 246, tour de la Bourse
Montreal (Quebec) H4Z 1G3

 

For Saskatchewan residents who have complaints about insurance products, please contact the Superintendent of Insurance:

Mailing address:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority of Saskatchewan
4th Floor, 2365 Albert Street
Regina, Saskatchewan S4P 4K1

Phone: 1-306-787-6700

Fax: 1-306-787-9006

Email: fid@gov.sk.ca

Website: www.fcaa.gov.sk.ca/